Daniel’s Limousine (“Daniel’s Limousine,” “Company,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, booking system, transportation services, and communications.
By using our website, requesting a quote, submitting a reservation, communicating with us, or using our transportation services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
- Identity and contact information: name, telephone number, email address, and similar contact details.
- Reservation information: pickup and destination addresses, dates, times, service type, selected vehicle, stops, trip itinerary, and reservation number.
- Passenger information: number of passengers, luggage count, special instructions, and information reasonably necessary to provide the requested transportation.
- Flight or cruise information: airline, flight number, arrival or departure details, cruise information, terminal information, and related travel details when provided.
- Location information: pickup locations, destinations, route information, and geographic coordinates associated with addresses entered into our booking system.
- Payment and transaction information: transaction amount, payment authorization status, billing information, payment processor references, receipts, refunds, and related transaction records.
- Communications: emails, text messages, telephone communications, customer service requests, booking changes, cancellation requests, and other correspondence.
- Technical information: IP address, browser type, device information, server logs, and other technical information that may be automatically generated when you access our website.
2. Payment Card Information
Payment card information submitted through our online booking system is processed through our payment service provider, currently Square.
Daniel’s Limousine does not intend to independently store full payment card numbers or card security codes when those credentials are handled by Square.
We may retain transaction identifiers, payment status, billing information, authorization records, receipts, refunds, dispute information, and other records reasonably necessary to administer the reservation and document the transaction.
3. How We Use Personal Information
We may use personal information for purposes including:
- Providing transportation services;
- Creating and managing reservations;
- Calculating routes, mileage, estimated travel time, and pricing;
- Coordinating pickups and destinations;
- Monitoring flight or travel information when applicable;
- Communicating reservation confirmations and changes;
- Providing chauffeur and pickup information;
- Processing authorized payments, refunds, cancellation charges, no-show charges, and waiting-time charges;
- Providing customer support;
- Responding to questions, complaints, disputes, and chargebacks;
- Preventing fraud, unauthorized transactions, abuse, and security incidents;
- Maintaining business, accounting, tax, insurance, and transaction records;
- Improving and maintaining our website and booking system;
- Complying with legal obligations; and
- Protecting the rights, safety, property, and legitimate interests of Daniel’s Limousine, our customers, chauffeurs, and others.
4. Location and Trip Information
Transportation services necessarily require location information. We may process pickup addresses, destination addresses, route information, and geographic coordinates to calculate pricing, estimate travel information, dispatch transportation, and perform the requested service.
Where location information qualifies as sensitive personal data under applicable law, we process that information only as reasonably necessary for legitimate transportation, safety, operational, or legal purposes.
Daniel’s Limousine does not currently sell sensitive location information.
5. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business or provide a requested service.
Categories of recipients may include:
- Payment processors, including Square;
- Mapping and location providers, including Google Maps and Google Places services;
- Hosting, cloud, and technology providers used to operate our website and booking system;
- Email, telephone, and messaging providers used for reservation communications;
- Chauffeurs and transportation partners when information is reasonably necessary to perform the reservation;
- Professional advisers, including attorneys, accountants, insurers, and other advisers where appropriate;
- Financial institutions and payment networks involved in transactions, refunds, disputes, or chargebacks; and
- Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by law.
We seek to limit disclosures to information reasonably necessary for the applicable purpose.
6. Sale of Personal Information
Daniel’s Limousine does not currently sell personal information.
We also do not currently sell sensitive personal information or biometric information.
If our practices materially change, we will update this Privacy Policy and provide any notices, consent mechanisms, or opt-out rights required by applicable law.
7. Targeted Advertising and Profiling
Daniel’s Limousine does not currently use personal information to make decisions that produce legal or similarly significant effects concerning consumers through automated profiling.
If we introduce targeted advertising or other processing that triggers additional privacy rights under applicable law, this Privacy Policy will be updated accordingly.
8. Cookies, Local Storage, and Technical Data
Our website may use cookies, browser storage, server logs, or similar technologies that are necessary for website functionality, security, booking functionality, or remembering certain settings.
Third-party services integrated into our website may also process technical information in accordance with their own privacy policies.
9. Reservation Communications
When you make a reservation, we may use your email address and telephone number to send communications reasonably related to your trip, including:
- Reservation confirmations;
- Pickup reminders;
- Chauffeur information;
- Trip updates;
- Schedule changes;
- Payment and receipt information;
- Cancellation information; and
- Customer service communications.
Transactional communications necessary to administer a reservation are separate from optional marketing communications.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
Retention periods may depend on factors including:
- The duration of the customer relationship;
- Reservation and transaction recordkeeping requirements;
- Accounting and tax obligations;
- Insurance requirements;
- Fraud prevention;
- Payment disputes and chargebacks;
- Potential or actual legal claims; and
- Other applicable legal requirements.
Information may be deleted, anonymized, or securely retained when continued retention is no longer reasonably necessary.
11. Data Security
Daniel’s Limousine uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.
Customers should not send complete payment card numbers, card security codes, passwords, or other highly sensitive credentials through ordinary email or text message unless specifically instructed through an appropriate secure method.
12. Security Incidents
If we discover a security incident involving personal information, we will investigate and take reasonable responsive measures.
Where applicable law requires notification to affected individuals, regulators, or government authorities, we will provide the required notice.
13. Consumer Privacy Rights
Depending on applicable law and your place of residence, you may have certain rights relating to your personal information.
Where legally applicable, these may include the right to:
- Confirm whether we process your personal information;
- Request access to personal information;
- Correct inaccuracies;
- Request deletion of certain personal information;
- Obtain a portable copy of certain information;
- Opt out of certain sales of personal information;
- Opt out of certain targeted advertising; or
- Appeal certain decisions regarding a privacy request.
Some information may be exempt from a request or may need to be retained for legal, contractual, fraud-prevention, accounting, safety, dispute-resolution, or other permitted purposes.
14. Texas Residents
Texas residents may have rights under the Texas Data Privacy and Security Act where that law applies to the processing activity and business involved.
To submit an applicable privacy request, email:
Please include enough information for us to reasonably identify you and understand the request.
We may need to verify your identity before fulfilling certain requests.
If applicable law provides a right to appeal our decision regarding a privacy request, you may submit the appeal using the same email address and clearly identify the request as a privacy appeal.
15. Authorized Agents
Where permitted by applicable law, an authorized agent may submit a privacy request on behalf of a consumer.
We may require reasonable documentation showing that the agent has authority to act for the consumer and may separately verify the consumer’s identity where permitted by law.
16. Children’s Privacy
Our online reservation system is intended to be used by adults capable of making a transportation reservation.
We do not knowingly seek to collect personal information directly from children under 13 through our website for independent use.
A parent, guardian, or other authorized adult may provide passenger information concerning a child when reasonably necessary for transportation arrangements.
17. Third-Party Websites and Services
Our website may contain links to or integrations with third-party services.
Those third parties maintain their own privacy practices, and this Privacy Policy does not govern information independently collected or controlled by those third parties.
18. Legal Requirements and Protection of Rights
We may preserve, use, or disclose information when we reasonably believe it is necessary to:
- Comply with law, regulation, subpoena, court order, or other lawful process;
- Respond to governmental or law-enforcement requests;
- Investigate suspected fraud or illegal activity;
- Protect customers, chauffeurs, the public, or our business;
- Establish, exercise, or defend legal claims; or
- Enforce our Terms & Conditions and other policies.
19. Business Transfers
If Daniel’s Limousine is involved in a merger, acquisition, sale of assets, financing, reorganization, or transfer of all or part of the business, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
The effective date at the top of the Policy identifies the current version.
Material changes will apply prospectively as required by applicable law.
21. Related Policies
This Privacy Policy should be read together with: